Terms of Service

These Terms of Service ("Terms") govern your access to and use of Arvitta ("Arvitta", "we", "us", or "our"), including our website, application, AI-powered sales agent, WhatsApp integrations, APIs, software, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

If you are using Arvitta on behalf of a company, partnership, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" includes that entity and its authorized users.

1. About Arvitta

Arvitta provides software designed to help businesses automate and improve customer engagement and sales processes.

Our Service may include:

• AI-powered sales agents
• WhatsApp Business integrations
• Lead engagement
• Conversational lead qualification
• Automated follow-ups
• Property and project information delivery
• Customer conversation management
• Sales workflow automation
• Lead routing and human handoff
• Conversation analytics
• Integrations with third-party services
• Other features introduced from time to time

Arvitta is a software platform. We are not a real estate broker, property developer, legal advisor, financial advisor, or representative of any property seller unless expressly stated otherwise.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Service.

If you are using Arvitta on behalf of a business or organization, you must have appropriate authority to do so.

You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, contractual obligations, and industry requirements.

3. Your Account

Some features require you to create an Arvitta account. You agree to:

• Provide accurate and current information.
• Keep your login credentials secure.
• Not share your account credentials with unauthorized individuals.
• Notify us promptly of unauthorized access.
• Maintain the security of users you authorize to access your account.
• Be responsible for activity performed through your account.

You are responsible for all activity conducted through your account unless such activity resulted directly from Arvitta's breach of its security obligations.

We may suspend or restrict accounts that violate these Terms or create security, legal, or operational risks.

4. Business and Customer Data

You may provide information to Arvitta relating to your business, properties, projects, leads, customers, campaigns, sales processes, and other business activities ("Customer Data").

You retain ownership of your Customer Data.

You grant Arvitta a limited, non-exclusive right to process Customer Data solely as necessary to:

• Provide the Service.
• Operate AI sales agents.
• Deliver requested automations.
• Maintain integrations.
• Provide customer support.
• Prevent fraud and abuse.
• Maintain security.
• Improve reliability and performance of the Service.
• Comply with applicable law.

You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to provide Customer Data to Arvitta and to use it through the Service.

5. AI Sales Agent

Arvitta may provide AI-powered sales agents that generate or send responses based on information supplied by you, your customers, connected services, configuration, instructions, and other available context.

AI-generated content may contain errors, omissions, outdated information, or inappropriate responses. You are responsible for reviewing and configuring your AI sales agent appropriately for your business.

You must not rely on AI-generated information as a substitute for professional judgment where accuracy is important.

You are responsible for ensuring that information provided by your AI sales agent about properties, prices, offers, availability, payment plans, possession dates, legal matters, approvals, or other material information is accurate and appropriately reviewed.

Arvitta does not guarantee that AI-generated responses will always be accurate, complete, timely, or suitable for a particular customer.

6. Your Responsibility for AI Configuration

You are responsible for:

• The instructions provided to your AI sales agent.
• The information supplied about your business and properties.
• Property descriptions and specifications.
• Pricing and promotional information.
• Inventory information.
• Customer qualification criteria.
• Follow-up rules.
• Messages sent to customers.
• Human handoff rules.
• Any automated actions enabled through your account.

You should regularly review your AI agent's behavior and update its information when your business, inventory, pricing, policies, or campaigns change.

7. WhatsApp and Third-Party Platforms

Arvitta may integrate with WhatsApp Business and other third-party services. Your use of these integrations is also subject to the applicable terms, policies, documentation, and requirements of those third parties.

You are responsible for maintaining the necessary business accounts, permissions, phone numbers, credentials, approvals, and configurations required to use third-party integrations.

Third-party platforms may change their APIs, policies, pricing, availability, features, or access requirements. Arvitta is not responsible for changes, interruptions, restrictions, suspensions, or failures caused by third-party platforms.

In particular, your use of WhatsApp through Arvitta must comply with applicable Meta and WhatsApp Business policies.

8. Customer Communications

You are responsible for the communications sent to your customers through Arvitta. You must ensure that your communications:

• Are lawful.
• Are relevant to the recipient.
• Do not contain deceptive or misleading information.
• Comply with applicable marketing and communication laws.
• Respect opt-out and consent requirements.
• Do not constitute spam.
• Do not contain prohibited or restricted content.
• Comply with applicable WhatsApp and third-party messaging policies.

You are responsible for obtaining any required consent before sending marketing or other communications to customers.

Arvitta may restrict or suspend messaging functionality where necessary to protect users, comply with law, or respond to platform policy requirements.

9. Prohibited Uses

You must not use Arvitta to:

• Violate applicable law or regulation.
• Violate third-party rights.
• Send spam or unauthorized bulk communications.
• Mislead, deceive, impersonate, or defraud individuals.
• Collect sensitive information unlawfully.
• Distribute malware or malicious code.
• Attempt unauthorized access to systems.
• Interfere with the operation of the Service.
• Circumvent usage limits or security controls.
• Reverse engineer or attempt to extract source code except where permitted by law.
• Resell or sublicense the Service without authorization.
• Use the Service to build a competing product using unauthorized access or extraction.
• Send prohibited content through third-party messaging platforms.
• Use automated systems to harass or manipulate customers.
• Use the Service for unlawful surveillance or profiling.
• Use Arvitta in a way that violates applicable third-party platform policies.

We may investigate suspected violations and take appropriate action, including restricting or terminating access.

10. Real Estate Information

Arvitta may process and communicate information relating to real estate projects and properties. Arvitta does not independently guarantee:

• Property availability.
• Property pricing.
• Inventory.
• Discounts.
• Offers.
• Approvals.
• Regulatory status.
• Possession dates.
• Construction status.
• Developer claims.
• Returns or investment outcomes.
• Legal or financial representations.

You are responsible for the accuracy of information supplied to your AI sales agent. Customers should independently verify material property information before making a purchase or financial decision.

11. Subscriptions and Fees

Certain features of Arvitta require a paid subscription. Subscription prices, usage limits, included features, and billing periods are displayed during purchase or within the applicable pricing information.

Unless otherwise stated:

• Subscriptions are billed in advance.
• Subscription fees are payable for the selected billing period.
• Usage is subject to the limits associated with your plan.
• Taxes may be charged where applicable.
• Fees are generally non-refundable except where required by applicable law or expressly stated otherwise.

We may change pricing for future subscription periods by providing reasonable notice.

12. Usage Limits

Arvitta may impose usage limits on AI-powered and messaging functionality. Depending on your plan, limits may apply to items such as:

• AI messages.
• WhatsApp messages.
• AI agent usage.
• Conversations.
• API requests.
• Other consumption-based resources.

Usage measurements may be determined by our systems. If you reach your plan's usage limit, certain functionality may be restricted until your usage resets, you purchase additional usage, or you upgrade your plan, depending on the applicable offering.

We may introduce additional usage-based pricing or modify existing limits with reasonable notice.

13. Payment Processing

Payments may be processed by third-party payment providers. Arvitta may not directly store complete payment card information where payment processing is handled by a third-party provider.

Your use of payment services may also be subject to the payment provider's terms and policies. You authorize applicable payment providers to charge the payment method associated with your subscription for amounts due.

14. Taxes

You are responsible for applicable taxes associated with your purchase or use of the Service, except taxes imposed on Arvitta's income. Where required, Arvitta may collect applicable GST or other taxes.

15. Refunds and Cancellation

You may cancel your subscription according to the cancellation functionality made available through your account or by contacting us.

Unless otherwise stated:

• Cancellation stops future renewal.
• You may continue using paid features until the end of the applicable paid billing period.
• Cancellation does not automatically entitle you to a refund for the current billing period.
• Refunds may be provided where required by applicable law or expressly agreed by Arvitta.

16. Intellectual Property

The Service, including its software, interface, design, branding, documentation, underlying technology, and related intellectual property, is owned by or licensed to Arvitta.

Except for the limited rights expressly granted under these Terms, we do not grant you any ownership rights in the Service.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Service except as permitted by applicable law or with our written permission.

17. Feedback

If you provide suggestions, ideas, recommendations, or other feedback regarding Arvitta, you grant us the right to use that feedback without restriction or compensation. Feedback does not transfer ownership of your Customer Data.

18. Third-Party Services

Arvitta may depend on or integrate with third-party services, including messaging providers, cloud infrastructure providers, AI providers, payment providers, analytics services, and other technology providers.

We do not control third-party services and are not responsible for their availability, performance, security, policies, or actions. Your use of third-party services may be governed by separate terms.

19. Availability and Service Changes

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free operation.

The Service may occasionally be unavailable because of:

• Maintenance.
• Updates.
• Security incidents.
• Infrastructure failures.
• Network problems.
• Third-party service outages.
• API changes.
• Events outside our reasonable control.

We may modify, improve, add, or remove features from the Service. Where practical, we will provide reasonable notice of material changes.

20. Security

We take reasonable technical and organizational measures to protect information processed through the Service. However, no internet-based service can guarantee absolute security.

You are responsible for maintaining appropriate security practices for your account, connected services, credentials, and Customer Data.

21. Privacy

Our collection and processing of personal information is described in our Privacy Policy. By using Arvitta, you acknowledge that information may be processed as necessary to provide the Service, subject to our Privacy Policy and applicable law.

Where you use Arvitta to process information about your own customers, you remain responsible for your obligations toward those individuals under applicable privacy and data-protection laws.

22. Confidentiality

Each party may receive confidential information belonging to the other party. The receiving party agrees to use reasonable care to protect confidential information and use it only for purposes related to the business relationship.

Confidential information does not include information that:

• Is publicly available without breach.
• Was already lawfully known.
• Is independently developed.
• Is lawfully received from another source without confidentiality obligations.

A party may disclose confidential information when required by law, provided that it gives notice where legally permitted.

23. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. Arvitta does not warrant that:

• The Service will always be available.
• AI-generated responses will always be accurate.
• AI-generated responses will always be appropriate.
• Customer communications will always result in conversions or sales.
• The Service will increase revenue by a specific amount.
• Third-party integrations will remain available.
• The Service will satisfy every business requirement.
• Information provided by customers or third parties is accurate.

Arvitta does not guarantee sales, bookings, site visits, lead conversion rates, advertising performance, or return on investment.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Arvitta and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Service.

This includes, without limitation:

• Lost profits.
• Lost revenue.
• Lost business opportunities.
• Lost data.
• Business interruption.
• Loss resulting from inaccurate AI-generated information.
• Loss resulting from third-party platform outages or policy changes.

To the maximum extent permitted by law, Arvitta's aggregate liability arising out of or relating to the Service will not exceed the amount you paid to Arvitta for the Service during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Arvitta and its owners, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Service.
• Your Customer Data.
• Your customer communications.
• Your violation of these Terms.
• Your violation of applicable law.
• Your violation of third-party rights.
• Your violation of WhatsApp or other third-party platform policies.
• Information or representations provided through your AI sales agent.

26. Suspension and Termination

We may suspend or terminate your access to the Service if:

• You materially violate these Terms.
• You fail to pay applicable fees.
• Your use creates security or legal risks.
• Your account is used for prohibited activities.
• A third-party platform restricts the integration required for your use.
• We are required to do so by law.
• Continued operation of your account creates significant risk to Arvitta or others.

You may stop using the Service at any time. Upon termination, your right to access the Service will cease, subject to any applicable data-retention obligations.

27. Data After Termination

After termination, we may retain certain information where reasonably necessary for:

• Legal compliance.
• Accounting and tax requirements.
• Fraud prevention.
• Security.
• Dispute resolution.
• Enforcement of agreements.
• Legitimate business purposes.

Where applicable, Customer Data may be deleted or returned according to our data-retention practices and applicable agreements.

28. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we may provide notice through the Service, by email, or through another reasonable method.

Your continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms.

29. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the competent courts in New Delhi, India.

30. Dispute Resolution

Before initiating formal legal proceedings, the parties should make reasonable efforts to resolve disputes through good-faith discussions. Nothing in this section prevents either party from seeking urgent or legally available injunctive or other interim relief.

31. Force Majeure

Arvitta will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters.
• Internet or telecommunications failures.
• Power outages.
• Government actions.
• War.
• Civil unrest.
• Epidemics or pandemics.
• Cyberattacks.
• Third-party service failures.
• Infrastructure failures.
• Changes to third-party platform policies or APIs.

32. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted to the maximum extent permitted by law, and the remaining provisions will continue in effect.

33. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

34. Entire Agreement

These Terms, together with our Privacy Policy and any applicable agreements or order forms, constitute the agreement between you and Arvitta regarding your use of the Service. They supersede prior agreements or understandings concerning the same subject matter unless expressly stated otherwise.

35. Contact Us

If you have questions about these Terms or the Service, contact us: